Frequently Asked Questions

PRAXINGO is an all-in-one practice management platform for therapists, psychologists and counsellors. Manage scheduling, client records, documentation, invoicing and communication in a single interface.

PRAXINGO is designed for therapists, psychologists, psychiatrists and counsellors in private practice. Perfect for solo practitioners and small teams alike.

Sign up for free on our website and start your 14-day free trial immediately. No credit card required. The onboarding wizard walks you through the setup.

No, PRAXINGO is entirely browser-based. Access it from any modern browser (Chrome, Firefox, Safari, Edge) on your computer, tablet or phone.

The Basic plan is €19/month, the Pro plan is €49/month, and the Max plan is €89/month (+ VAT). Billed monthly with no long-term commitment. Every plan includes a 14-day free trial.

Yes! Every plan includes a 14-day free trial with no credit card required. After the trial you can choose your plan.

We accept credit cards (Visa, Mastercard) and bank transfer. Monthly billing, cancel anytime.

Yes, you can cancel anytime without giving a reason. You can export your data, and you'll retain access for 30 days. No cancellation fees.

Yes! We offer a 30-day money-back guarantee. If you're not satisfied, we'll refund the full amount, no questions asked.

Yes! PRAXINGO syncs with Google Calendar and Microsoft Outlook. Events created there appear in PRAXINGO and vice versa.

We support Stripe and standard invoicing integrations. Create invoices automatically from your sessions.

Yes, email reminders are available in every plan. Automatic reminders help reduce no-shows.

Yes! Your clients get their own interface where they can book appointments, sign documents and send you messages.

Yes! You can import from CSV files or connect your invoicing provider to pull in your contacts with one click.

Absolutely. PRAXINGO is GDPR compliant, with AES-256 encryption and data stored on EU servers. Two-factor authentication and detailed audit logging protect your data.

All data is stored within the European Union on AWS data centres (Frankfurt, Paris). This ensures GDPR compliance.

Only you and team members you authorise. The PRAXINGO team cannot access your data unless you explicitly grant support access.

Yes, messages between therapist and client are end-to-end encrypted (E2EE). Not even the PRAXINGO system can read them.

All modern browsers: Google Chrome, Mozilla Firefox, Apple Safari, Microsoft Edge. Use the latest version for the best experience.

Currently PRAXINGO is available as a mobile-friendly web app. A native mobile app is under development.

PRAXINGO is an online platform and requires an internet connection. However, the system auto-saves your notes as you type.

Every new user gets a 30-minute onboarding call where we walk through the setup together. Max plan users receive priority support.